Updated On: March. 1st, 2019
If you are having any issues with your FOMOstream® Android TV Box, these troubleshooting tips should help you determine the cause.
Kodi Content Won’t Play Or Load
If your FOMOstream® Android TV Box is not playing content from Kodi, this means that you are either clicking on broken links or add-ons, or it means that your internet connection has been compromised on the FOMOstream® box… even if it says ‘connected’ you are still getting internet connectivity to your other devices.
It could also mean that you didn’t do a factory reset before running your Add-ons Manager or that you need to install a Server Update through the Add-ons Manager which cleans up any broken add-ons. Or on occasion, it can mean that you need to clear your cache.
First thing, do a SpeedTest on the FOMOstream® Android TV Box to make sure that isn’t the issue. Most of the time this is the cause of the problem. Instructions for the SpeedTest can be found here…
After you verify that it’s not an issue with the internet download speed going to your FOMOstream® box, we recommend checking to ensure you have the newest Server Version installed. This is done through your Add-ons Manager as instructed here…
You may also want to try to Force An Add-on Update:
If you are still having issues, try powering the box off and back on.
After you ensure it’s not an issue with the internet speed going to that box, and everything is updated to the newest server version, you can try clearing your ‘cache.’ If it’s been a few months since that box has been updated, the cache may be full if the box has been used a lot. The cache is the memory that remembers what you watched and where you left off at. You can clear this cache by going to Kodi – TOOLS menu tab – find the section called Merlin Maintenance above the tools tab. Click on Merlin Maintenance and you’ll see an option to clear cache.
NOTE: Anytime you do a Server Update through the Add-ons Manager, you MUST do a Factory Reset first or it will look like it’s installed but it won’t work right. Also, anytime you do a System Update, Server Update, and/or Factory Reset, it automatically clears the cache.
If the above steps don’t work you can be sure then that it’s just an issue with the particular Kodi Add-on or link you are trying to access. Links and Add-on break from time to time. We have no control over this because FOMOstream® doesn’t host or maintain any of the content within each Kodi Add-ons. Each Kodi add-on is independently maintained by other 3rd party enthusiasts.
If you can’t find what you are looking for in one Kodi add-on, or if it’s not playing, simply look in another Kodi add-on with similar content. We feature many add-ons for each category so that if one becomes broken, you can find numerous other add-ons to use in its replacement. Odds are that the add-on or link you were originally trying to access is only temporarily down. If any Add-on remains broken or has too many broken links, we will remove it in the next Server Update.
Content Keeps Buffering
If you find that your content doesn’t play smoothly without buffering, it is related to your internet download speed going to your FOMOstream® box. Please do a speed test on the FOMOstream® Android TV Box. Instructions for the SpeedTest can be found here…
You need at least 28mbps download speed going to your FOMOstream® box to watch Live TV smoothly or any high-definition films.
If you can not improve your internet speed, there is a workaround. Simply pause the show or movie you are trying to watch for 5 mins are longer to let the buffering catch up before hitting play.
Server Version and/or System Update Not Showing Up
If your Server Version and or System update are not showing up, this can only mean one of two things. Either your FOMOstream® is not connected to the internet, or we are working on uploading a brand new Server Version and or System Update at that very moment.
Kodi Setup Is Gone
If you’re Kodi Setup is gone, it means that someone deleted it (probably by accident) by either doing a factory reset or by clearing the data and cache from within your Add-ons Manager. The fix is simple. Just go to your Add-ons Manager and click ‘Add-ons Install’ to load your Kodi setup again. You can find detailed instructions here…